US$1,200 to US$2,400, fixed scope, published
There is no quote to request and no discovery to sit through. The band is on this page because the scope is fixed, and the scope is fixed because everything the pack is built from is something you have already published.
Buy the First-Line Triage Pack
From US$1,200 · fixed scope
Fixed scope · Ten business days · No calls, ever
What moves you along the band
| Price | Published tiers | Categories in scope | Typical shape |
|---|---|---|---|
| US$1,200 | 1–3 | up to 30 | One desk, one brand, tiers published as a simple table |
| US$1,800 | 3–5 | 30–50 | One desk with a co-managed tier, or a published response matrix by priority |
| US$2,400 | 5+ | 50+ | Two desks or two acquired brands whose tier tables have never been reconciled |
If you are not sure which row you are in, send the link to your tier page and you will be told which, in writing, before you pay anything.
Included and excluded
Included
- A ticket-category taxonomy mapped onto the service tiers you already publish.
- A first-line response template pack written in your own published service language.
- An escalation-rule sheet giving every category a close-or-escalate rule and a trigger.
- A ranked documentation-gap list, ordered by how often an untriaged category recurs.
- One round of revisions, in writing, within fourteen days of delivery.
Not included
- Calls of every kind — no voice, no video, no meeting, no workshop, no live session, at any point.
- Credentials — no password, API key, token or login is requested, accepted or held.
- System access — nothing is opened, operated or worked inside on your behalf.
- Platform integrations — nothing is installed or connected to your PSA, RMM, documentation or ticketing platform.
Refund
If the pack you receive does not match the four outputs listed on this page, say so within seven days and you are refunded in full.
What this is compared against
An outsourced help desk publishes a one-time first-line process setup fee of US$1,500 to US$5,000 for the equivalent work, and it comes with a contract. A service delivery manager who would own this internally costs a multiple of the pack every month. Doing nothing costs whatever your untriaged categories cost, which is the arithmetic on the homepage.Source: an outsourced help-desk provider’s own published setup-fee page, 2026.
We turn the service tiers an MSP already publishes into a written first-line triage system — taxonomy, replies, escalation rules — delivered in ten business days without a single call.
Buy the First-Line Triage Pack
From US$1,200 · fixed scope
Fixed scope · Ten business days · No calls, ever